We do not automatically adjust your payment plan when you archive or delete people. If you archive or delete a person, you must also adjust the amount you pay.
To downgrade your payment plan:
- First, deactivate the users you no longer need. You can see how to do that here.
- Then go to your Settings (upper right corner) and scroll to Subscription Section.
- Adjust the number of seats and save. If the adjustment is made during the middle of a month, your next invoice will be credited for the prorated amount.