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General Troubleshooting

Updated

Here is a list of the most common issues you may encounter while using FlexView.

 

The FlexView logo and progress indicator are shown on the screen but the study list does not load after a few seconds.

This issue occurs because your image datasoure is not configured correctly. If you are an administrator, go to Settings and verify all your configuration details for the datasource and confirm that the dataset is set as default. If you do not have access to settings in FlexView, please ask your system administrator for assistance.

 

After selecting a study, no image loads in the viewer.

You are able to see the view tools, but the FlexView logo and progress bar are the only things visible in the viewer.

First try refreshing your browser. If the problem persists, your study is likely missing metadata. Please contact your PACS administrator for support with the DICOM file.

 

Login Expired Warning displays at top left side of screen.

This warning appears when your FlexView session has expired. You will be directed to login again. 

 

Low Bandwidth Detected Warning

There is no action needed. This is usually temporary as a result of slower network speeds. While the warning is displayed, you may see slower loading time especially for large studies or warning messages while using the CINE tool. 

 

Warning messages displayed while using the CINE tool.

There are two common warnings that may appear when using the CINE tool. Framerate Mismatch or Frames Skipped may be displayed on the first round of playing a CINE loop. 

This can be caused by delayed loading of your study. You can either wait a few more seconds between selecting a study and starting the CINE tool or allow the study to play through one or two times. 

 

If you are still seeing the warning, you can adjust the frame rate to a slower speed and the issue should be resolved.

 

Create Report Failed warning appear while Creating a Report (SR)

If you see this warning, your datasource may not support saving SR or may be misconfigured. Please contact your administrator.



Some studies do not fully load or viewports are empty (especially while using while using MPR Tool)

Your computer may not have sufficient GPU. To determine your computers, GPU details you can use this online tool. Simply put the link in your browser https://pmndrs.github.io/detect-gpu/ for information about your machine.

  • If the fps(frames per second) number is less than 100 or your tier is less than 3, your machine will need to be upgraded for advanced rendering.
  • If you are not using the MPR tool, try reducing the number of viewports open at one time as this will reduce some of the computing load on your GPU.

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